Prism-7 resourcing is seeking a dedicated Client Service Executive to manage the day-to-day operation of designated client activity within a well-established fulfilment and distribution company, based in Grays, Essex.
The purpose of this role is to provide executive cover across a portfolio of accounts, and support Account Managers and the wider Client Services team. This role is pivotal in ensuring high-quality service delivery, maintaining client relationships, and supporting business growth. Excellent opportunity with potential for internal progression.
Key Responsibilities
- Develop and maintain strong business relationships with clients, ensuring their instructions are actioned promptly and accurately.
- Take ownership of designated accounts, including stock reporting, invoicing, attending meetings, and monitoring productivity and service quality.
- Identify opportunities for business development and contribute to revenue growth.
- Provide executive cover across accounts, supporting smooth operation of the Client Services team.
- Liaise with Account Managers and colleagues to ensure timely invoicing and achievement of target margins.
- Prepare data, correspondence, and mailing requirements for clients as needed.
- Follow company work schedules, workflow procedures, and data input standards to ensure consistent and efficient service.
- Maintain high standards of customer service and quality across all areas of operation.
- Perform any other duties as required to support the team and business objectives.
Person Specification
- Strong communicator with excellent call-handling and IT skills; confident taking responsibility across a variety of tasks.
- Energetic, agile, and able to act quickly under pressure in a multi-tasking environment.
- Team player capable of working independently or collaboratively.
- Proactive, enthusiastic, and able to take ownership of accounts and initiatives.
- Highly attentive to detail and accuracy, even with routine tasks.
- Strong Excel skills and a keen aptitude for learning new systems and processes.
What we offer
- Competitive salary; £27,000 - £30,000 DOE
- Monday to Friday: 8.30am-5pm
- Opportunity to work within a dynamic and supportive team.
- Career development opportunities in client services and account management.
- Central location in Grays with easy access to transport links.
If you are proactive, client-focused, and thrive in a fast-paced environment, this is an excellent opportunity to develop your career in client services.
If you are interested, please call or email with your CV and you will be contacted at the earliest convenience.
